FAQ
Common questions about SnagDeck.
Quick answers for teams considering QR issue reporting, job tracking, planned maintenance, photos, and PDF reports.
Do reporters need an account?
No. Anonymous reporters scan a QR code and submit an issue from a public mobile-friendly form.
Does AI make decisions automatically?
No. SnagDeck can suggest a summary and priority, but owners and managers decide what becomes a job.
Can I use SnagDeck on mobile?
Yes. SnagDeck is built for web, iOS, Android, and saved mobile web app use from app.snagdeck.app.
Can I add contractors?
Yes. Contractors can be stored separately from staff and assigned to jobs so their history is easy to review.
Can I export reports?
Yes. Owners and managers can export branded job PDFs with the timeline, comments, checklist progress, and photos.
What happens after the trial?
New owner accounts start with a 7-day trial. After the trial, owners must subscribe to continue using the system.
Can reporters add photos?
Yes. Reporters can upload photos from their camera or photo library when submitting an issue.
Can managers review reports before they become jobs?
Yes. QR reports land in a review inbox so owners and managers can check details before creating a job.
Can I assign jobs to contractors?
Yes. Contractors can be added separately and assigned to jobs without giving them full team access.
Can SnagDeck handle planned maintenance?
Yes. Teams can create planned maintenance jobs and recurring checks alongside reactive issue reports.
Can I organise work by site or area?
Yes. SnagDeck organises reporting and jobs by organisation, site, and area, so teams can see where each issue belongs.
Can staff use SnagDeck on their phones?
Yes. SnagDeck is designed for mobile-friendly reporting and job updates.
Can I see a history of what happened on a job?
Yes. Job activity, comments, status changes, photos, and completion details stay with the job record.
Does SnagDeck replace our existing maintenance team?
No. SnagDeck gives your team a clearer way to capture, assign, track, and evidence the work they already do.
Can we use SnagDeck across multiple locations?
Yes. It is designed for organisations managing multiple sites, areas, rooms, or shared spaces.
Who can manage billing?
Only owners can manage subscription and billing settings.