Maintenance request software

Stop losing maintenance requests across messages and handovers.

SnagDeck gives facilities teams a practical place to capture requests, review details, assign jobs and keep a record of what happened.

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Maintenance requests For reactive site work
QR request intake
Photo uploads
Priorities and due dates
Comments and completion notes

The problem

Most maintenance request problems start before the job exists.

Requests often arrive with missing locations, vague descriptions or no photos. They move between reception, email, chat, contractors and managers before anyone has a complete record. SnagDeck structures the request from the start and keeps it connected to the job that follows.

Workflow

A clearer maintenance request flow

  1. Locate

    Tie each request to the right organisation, site and area so teams know where the work belongs.

  2. Capture

    Collect the category, details, reporter information and photos needed to understand the issue.

  3. Assign

    Send work to owners, managers, staff or contractors with a clear status and due date.

  4. Close

    Finish work with comments, checklist progress, photos and a job history that can be reviewed later.

Capabilities

Maintenance requests without inbox chaos

Easy request routes

Use QR codes where people find issues instead of asking them to remember an email address or find the right manager.

AI-assisted summaries

Give managers a clearer starting point with suggested titles, priorities, summaries and next actions.

Job context

Keep comments, updates and decisions with the request instead of scattered across side conversations.

Checklist support

Add simple steps for recurring or repeatable work so jobs can be completed consistently.

Use cases

Maintenance request examples

Office facilities

Meeting room, kitchen, washroom, desk and building maintenance requests.

Retail stores

Shop floor, stockroom, display, fitting and safety check issues.

Property teams

Reactive repairs, recurring checks, contractor updates and multi-site work.

Starter kit

Plan the rollout before you print the QR codes.

Use the QR Maintenance Reporting Starter Kit to choose placement points, set issue categories, agree manager triage, and define what a good completion record should include.

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FAQ

Common questions

Can SnagDeck replace a maintenance request spreadsheet?

It gives teams a more structured workflow for requests, assignments, updates, photos and completion records.

Can requests include photos?

Yes. Reporters and team members can attach photos so managers have clearer context.

Maintenance requests

Turn reported snags into work your team can finish and evidence.

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