QR issue reporting software

Turn every QR scan into a tracked facilities fix.

SnagDeck gives staff, guests, tenants, members and contractors a simple way to report site issues from a QR code, while managers keep control of what becomes assigned work.

Start 7-day trial See workflow

QR reporting Built for scan-to-fix workflows

No-login public reports

Manager review inbox

Photos and issue details

Assignments and proof records

The problem

QR reporting only works if the scan leads somewhere useful.

A form alone can collect problems, but it does not make sure the issue is reviewed, assigned, fixed or recorded. SnagDeck connects the first scan to the full maintenance workflow, so reports do not get buried in email, WhatsApp, notebooks or spreadsheets.

Workflow

From QR code to completed job

Scan

Place QR codes where problems happen, including rooms, equipment zones, washrooms, corridors and shared areas.
Report

Reporters add a category, notes and photos from a mobile-friendly page without creating an account.
Review

Managers check details, possible duplicates and suggested summaries before creating a job.
Track

The job gets an owner, status, due date, comments, photos and a clean completion record.

Capabilities

What QR issue reporting needs after the scan

No-login reporting

Make reporting easy for frontline staff, visitors, customers, tenants and contractors without giving them dashboard access.

Reviewed submissions

Keep public reports out of the live job list until a manager decides they are clear, useful and ready to assign.

Duplicate control

Warn reporters when similar open work may already exist so managers spend less time processing repeats.

Proof records

Keep photos, comments, timeline details and completion notes together when the job is finished.

Use cases

Where QR issue reporting fits

Gyms and leisure centres

Equipment zones, changing rooms, studios and member-facing spaces.

Hotels and hospitality

Room snags, public areas, housekeeping handovers and contractor work.

Schools and campuses

Classrooms, halls, washrooms, grounds and routine site checks.

Related features

Explore the product details.

QR Issue Reporting Issue Review Inbox Duplicate Detection

Starter kit

Plan the rollout before you print the QR codes.

Use the QR Maintenance Reporting Starter Kit to choose placement points, set issue categories, agree manager triage, and define what a good completion record should include.

Open starter kit

FAQ

Common questions

Do people need a SnagDeck account to report an issue?

No. QR reporters can submit an issue from a public mobile-friendly page without using the internal dashboard.